Terms of service

These are the terms and conditions of Folio Albums Limited t/a Luxe Albums, a company incorporated in England and Wales under company number 05373725, with registered office at Unit 7b Shortwood Court, Shortwood Business Park, Hoyland, Barnsley, South Yorkshire S74 9LH (“we” or “us”).

These terms and conditions apply to you, as our customer, when you make a purchase from our website (luxealbums.uk). If you do not agree to these terms and conditions, please do not make a purchase.

These terms and conditions were last updated in October 2024. We can update these terms and conditions at any time, so please check back regularly to make sure you have read the most current version.

Our products

At luxealbums.uk we provide wedding albums and other quality products directly to consumers (where they may have been introduced by their photographer) through our websites.

Our products are bespoke and personalised to each customer.

We may provide you with login details to access our website. Where we do this, you must keep the login details private, and not share them with any third parties. If we discover you have shared these details with third parties, we may suspend your account.

If you choose to purchase a product on our website, you will be taken through a sales process, where you will make payment at the website checkout. Payment will be based on the pricing displayed on our website at the time you make the purchase. You will receive an automatic email acknowledgment, confirming that payment has been received. At this stage, a legally binding contract is formed between you and us.

Once your order is accepted, you may request that we make changes to your order. We don’t need to accept this change, and we may quote you to take account of the request made. We will contact you to discuss the change you have requested, and how this impacts your order. Where there is a substantial change required, we may require that you cancel your order. We will issue a credit note to you, and you may place a new order. If you do make a change to your order, or place a new order, and a promotion we were running at the time of your original order has expired, such promotional pricing will not apply to the amended order.

Once your order is accepted, you must send us the files we need to produce your order within 1 week. If you do not, your order may be cancelled, and you will receive a credit note.

Our team will design your album for which you need to approve before we begin production. We endeavour to spot any mistakes in your order; however, we cannot guarantee this. You are responsible for submitting a correct order. For most products, we will send you an email confirming that your order has gone into production. At this stage, if we are required to make a change to your order (which may be due to an issue with our suppliers and what they are able to provide), we will notify you and offer you an alternative or a refund. We will not process your order until we have heard from you.

At times, we might need to make changes to your products (including changing a book cover or paper used for a product). Where we do so, we will notify you, and you are entitled to a refund if you do not wish to proceed with the purchase.

Our pricing

Our pricing for each product is as displayed on our website when you make a purchase. But mistakes happen. If we have made a mistake with our pricing, we will let you know. If the product should have been less expensive, we will refund you the difference. If our product should have been more expensive, we will give you the option of increasing the payment, or cancelling your order (and receiving a full refund).

We can change our pricing at any time, and this will be shown on our website. This will not impact orders already confirmed by us.

Our pricing will vary depending on whether you are a photographer or a consumer. Please check the correct pricing on our website, applicable to you, before making your purchase.

Liability

If you are a consumer, our liability under these terms and conditions is limited to twice the price you paid for the products. We are not liable for any unforeseeable losses (which means that any loss that was not foreseeable at the time you made the purchase).

Nothing in these terms and conditions limits or excludes our liability for death or personal injury caused by negligence.

Where an event outside our control occurs, this is known as a “Force Majeure Event”. This includes, but is not limited to, storm, fire, earthquake, an Act of God, a natural disaster, a failure of electricity or power supplies, epidemic, pandemic, government rules, regulations or guidance, or a failure of a third party supplier to do as they are contracted to do. Where a Force Majeure Event occurs, we are excused from performance under these terms and conditions, and are not liable for failure to perform.

General

No third parties have any rights under these terms and conditions, and the Contracts (Rights of Third Parties) Act 1999 is expressly excluded.
These terms and conditions are not capable of being assigned or transferred by you.

We process your personal data in accordance with the EU law retained version of the General Data Protection Regulations (2016/679) and the UK Data Protection Act 2018. For more information, please see our privacy and cookie policy.

These terms and conditions, and any non-contractual obligations arising hereunder, are governed and construed in accordance with English law, and the English courts have exclusive jurisdiction to deal with any dispute arising hereunder. If you are a consumer based in England and Wales, Scotland or Northern Ireland, the country in which you reside will also have jurisdiction to hear any dispute.