Shipping policy

Delivery of our products

We do our best to specify accurate production times on our website. However, please be aware that sometimes these can increase, particularly during busy periods.

We deliver products worldwide. Where we are delivering to the UK, we typically expect them to arrive the working day following dispatch, but we cannot guarantee this. We rely on the relevant carrier as to their timing. Where we are delivering internationally, we expect your delivery to take 2-3 days from dispatch, but again this is depend on the relevant carrier and border checks.

Our parcels require a signature (or equivalent). If you miss a parcel, the standard practices of the carrier will apply, and you will receive instructions on where you can collect your parcel, or whether it can be redelivered.

If your product is returned to us, we will contact you to confirm how long we will hold the product for. If we have to re-deliver it to you, there will be an additional charge associated with delivery. After this time, the product may be disposed of, but you will not be entitled to a refund.

If you wish to change delivery address once the product is in transit, there may be an additional charge. This will depend on the fees imposed on us by couriers.

Risk and title for the products passes to you on delivery. This means that you own and are responsible for the products once delivered. This includes where you have asked us to leave the products in a safe place.