Production Time & Shipping
At Luxe Albums, every detail matters, and we take great care in every step of the process. Here’s what you need to know about our production times and shipping policies:
Production Time
Your album is hand-crafted to perfection, and quality takes time. Once you've approved your album design, it takes approximately 10 working days for your order to be produced and ready for shipping. Please note that during peak seasons (November - December), production times may be extended, as this is our busiest period of the year.
We don’t offer a formal rush order service; however, if you’re in a hurry, please get in touch with us. While we can't make promises, there are times we can expedite an order to help meet your timeline.
Shipping Information
We want your Luxe Album to arrive safely and promptly at your doorstep. Here’s what to expect when it comes to shipping:
- Carriers: We carefully choose our carriers depending on the weight and destination of your order. Typically, we use DPD, but your package may also be shipped via DHL or a Royal Mail tracked service.
- Destinations: At present, we only ship within mainland UK and Northern Ireland.
- Cost: We're pleased to offer free shipping for all of our UK customers.
- Delivery Times: Once your album is ready, most deliveries arrive the next working day. For some remote locations in the UK, including Northern Ireland, deliveries may take up to 2 working days.
- Tracking: All our shipments are fully tracked, so you’ll always know where your Luxe Album is on its journey to you. We’ll send tracking details to you as soon as your album leaves our workshop.
- Customs and Duties: Since we are currently only shipping within the UK, customs duties are not applicable.
We care deeply about quality, which extends from our product craftsmanship to how we handle the delivery. Rest assured that your Luxe Album will arrive in pristine condition, ready to be cherished for years to come.